Cancellations, Returns & Refunds
Your Right to Cancel
You have a right to cancel your purchase contract in line with European Union ‘Cooling Off’ rights, since your purchase contract with Hydralube Ireland Limited was concluded ‘at a distance’.
For Product order cancellations / returns – you have 14 calendar days in which to request cancellation of the purchase and return the Product, starting on the later of the day after:- 1) the day you receive your Order Confirmation OR 2) the date of delivery;
For Services order cancellations / returns – you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation. If you cancel within the 14 days and you have requested or accepted performance of the Service, then you will be refunded pro-rata based on the Services performed up until the date of receipt by Hydralube Ireland Limited of the cancellation notice. You lose the right to cancel if the Services are fully performed within the cancellation period; and
For Software order cancellations / returns - you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation, except that you lose your right to cancel if you download or begin using the Software during the 14 day cancellation period. You may not obtain a refund on return of a Software or operating system element of a Product only. If you don’t want the pre-installed software or OS, you should return the Product.
Unfortunately we cannot accept changes to an Order once it is submitted. But if you are aware of an error, you may be able to cancel your order and re-submit a further, corrected order.
Exercising your Right to Cancel
If you wish to exercise your Right to Cancel, you must inform us of your decision to cancel. You can do so by contacting Hydralube Ireland Limited via your preferred means - you may wish to submit the online cancellation form here, or send us a letter or email – you can find our contact details here. Cooling Off returns are managed in accordance with your Right to Cancel. For any other return query, please contact us as above.
Effects of Cancellation – Refunds and Returns
Refunds will be processed as soon as possible and you will usually be refunded within 14 calendar days of receipt by Hydralube Ireland Limited of your cancellation notification.
Once you have notified Hydralube Ireland Limited of your wish to exercise your right of cancellation, Hydralube Ireland Limited will arrange for collection of the Product(s) or provide instructions and details for you to return the Product direct. You must return Product(s) in their original condition and within 14 calendar days of your cancellation notification, unless Hydralube Ireland Limited provides a later collection date. Hydralube Ireland Limited may charge you for any damage caused to the Product(s). Where Hydralube Ireland Limited arranges collection, reasonable return freight costs will be payable by you, in the sums detailed below. Hydralube Ireland Limited will refund you the purchase price (including standard delivery charges if applicable), less direct return freight costs it has paid on your behalf, as soon as possible. However, Hydralube Ireland Limited may withhold payment of your refund pending receipt of the returned Product (in its original condition).
The cost of collection varies depending on the product being returned, as a (guide) :-Product being returned charge applied €20 excl. VAT
However, no return freight charge will apply if you are returning an order because it arrived damaged, or was the wrong order. If your product was damaged or wrong, please contact us.